SaaS Marketing Benchmarks: Critical KPIs for 2024

Are your SaaS Marketing efforts paying off? Explore the key SaaS Marketing Benchmarks like MQL, ARR, Conversion Rate and more in our detailed blog. It helps you to comprehend how you stack up and where to optimize for growth.
SaaS Marketing Benchmarks
SaaS Marketing Benchmarks
SaaS Marketing Benchmarks: Critical KPIs for 2024
Are your SaaS Marketing efforts paying off? Explore the key SaaS Marketing Benchmarks like MQL, ARR, Conversion Rate and more in our detailed blog. It helps you to comprehend how you stack up and where to optimize for growth.
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Table of Contents

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Only 44% of the B2B SaaS businesses consistently reach their growth targets – a recent research

Then, what about the remaining..? This gap reveals a prevalent challenge that many businesses don’t have a good understanding of SaaS Marketing Benchmarks.

The success or failure of a SaaS business depends on how well its CAC, Churn Rate and ROI are balanced out. 

For that, having a clear knowledge of how your SaaS metrics stack up to industry standards is required.

So, let us dive into the Top SaaS Marketing Benchmarks you can’t ignore in this blog.

SaaS Marketing Benchmarks to Track

The key SaaS Marketing Benchmarks that every SaaS businesses need to be aware of is as follows:

1.Investment & Return (CAC & CLTV)

The first step in the journey of every SaaS business is measuring the Customer Acquisition Costs (CAC)

Industry Benchmark - The average cost to acquire a customer in SaaS falls between $200 to $1000

This benchmark varies depending on the complexity of the product, target audience and sales cycle. A strong return on your customer acquisition investments are indicated by a high Customer Lifetime Value (CLTV) which is 3-5x CAC.

It also indicates long-term value and a well-aligned product-market fit.

Industry Benchmark for CLTV to CAC ratio is 3:1

This benchmark implies that a customer should bring in at least three dollars for every dollar invested in acquiring them.

2.Maintaining Conversions (The Rate of Conversion)

Industry Benchmark - 5% to 15% of prospects convert into customers on average

This benchmark is the first key step towards growing revenue. High SaaS conversion rate is a sign that your marketing strategies are effective and your audience is well-targeted.

SaaS Marketing Benchmarks - Conversion Rate

3.Increasing Recurring Revenue (ARPU, MRR and ARR)

Monthly Recurring Revenue (MRR) and Annual Recurring Revenue (ARR) are driven by customer conversions. This gives a clear picture of Recurring Revenue.

The Industry Benchmark for Monthly Recurring Revenue (MRR),

Industry Benchmark -  SaaS startups strive for monthly MRR growth of 15–25%

More established businesses aim for yearly MRR growth of 10-15%.

The Industry Benchmark of Annual Recurring Revenue (ARR) falls between,

Industry Benchmark -  A healthy ARR growth rate falls between 30% and 50% per year. 

In the meantime, the Average Revenue Per User (ARPU) shows how much money each customer brings in. But it varies significantly across SaaS sectors. 

Industry Benchmark - High-end enterprise SaaS companies - $1,000+

Smaller SaaS companies - between $50 and $500

This benchmark is based on the product levels.

4.Preserving Loyalty (NPS and Churn Rate)

The percentage of customers that leave or the Churn Rate is then measured. 

Industry benchmark - The average annual churn rate ranges between 5% and 7% per year.

The top performing companies maintains a churn rate below 5%

A high retention reflects a good product and strong customer service.

In the meantime, customer satisfaction is indicated by Net Promoter Score (NPS)

Industry Benchmark - NPS should ideally be greater than 30

It demonstrates your product’s loyalty and willingness to be recommended.

What makes B2B SaaS Marketing Benchmarks different?

We know that B2B SaaS businesses have a subscription-based nature. The B2B SaaS Marketing benchmarks emphasize on long-term customer relationships and recurring revenue models.

B2B SaaS places an intense focus on retaining customers, utilizing products and coordinating sales and marketing initiatives. This drives continuous value.

These factors make these benchmarks highly specialized for measuring both acquisition and long-term growth.

B2B SaaS Marketing Benchmarks

The Marketing strategy of your B2B SaaS business should drive strong results. For that your strategy should align with the industry standards and fuels the sales pipeline.

The path ahead is marked by a number of important B2B SaaS marketing benchmarks which describes the success of your marketing and sales initiatives.

Some of the key B2B SaaS Marketing Benchmarks are,

Key B2B SaaS Metrics for SaaS Marketing Benchmarks

1.Turning Leads into Customers (Lead to Customer Conversion Rate)

This is where the journey begins. Your SaaS team should be capable of attracting potential customers, engaging with them and converting them.

On average, the Industry Benchmark of Leads turning into paying customers is 5% to 15%

The percentage may seem smaller. But it is the tiny lever that opens the large door of income.

The leads that enter your SaaS Sales Funnel are not just names on the list. They are potential opportunities for you. Nurturing those opportunities into loyal and paying customers is your responsibility.

On the higher end of the spectrum, high-performing teams create nurturing campaigns, establish credibility, and use tailored messaging to influence prospects to convert.

Success in this area makes the process go more smoothly and directly results in a stronger bottom line.

2.Awaiting a Yes (Sales Cycle Length)

So now the lead has shown interest in you. And here starts the waiting game.

The industry benchmark of Sales Cycle length is: 84 to 120 days

On average, the B2B SaaS Sales Cycle lasts that long. In this time period, the decision makers you are targeting will be evaluating multiple options, calculating risks and mobilizing internal support. 

But your SaaS sales team should make use of this time period. They need to put in a lot of effort to educate, influence and negotiate with the decision makers.

A shorter cycle indicates a clearly defined value proposition and simplified procedures. However, if it stretches longer, refine your sales enablement materials or review your lead nurturing process. This will keep the leads engaged.

3.From MQL to SQL (MQL to SQL Conversion Rate)

Along the way, you have identified the leads who express interest in your SaaS product. These people are the Marketing Qualified Leads (MQLs).

But this interest alone is not good enough. They should engage with your SaaS Sales team.

The Industry benchmark of MQLs progress to become Sales Qualified Leads (SQLs) is 13% to 25%

This indicates their readiness for direct sales engagement. At this conversion rate, the sales and marketing alignment either succeeds or fails.

Leads going cold or the sales team having trouble with unqualified leads are signs that the MQL to SQL conversion process needs to be improved. 

Effective teams make this transition smooth by keeping sales and marketing informed at all times and working together to define lead qualification standards.

4.Setting up the path (Account based Marketing Success Rates)

A traditional marketing strategy is not enough for the high-value accounts. So, a targeted approach known as Account-Based Marketing (ABM) will be used. This strategy uses customized campaigns to target particular accounts. 

The Industry Benchmark is 25% to 40% of the targeted accounts turn into customers when ABM works.

With ABM, your SaaS team will able to build customized campaigns that directly address the objectives and pain points of decision-makers

To succeed in this field, you must have a thorough understanding of the accounts, provide tailored value propositions, and craft the ideal message at the ideal moment.

5.Maintaining Clientele for the long-term (Customer Retention Rate)

In B2B SaaS, the Customer Acquisition Costs is high. Therefore, Customer Retention is most significant here.

The Industry Benchmark for Customer Retention Rate is 90% to 95%

This means that your customers remain loyal year after year. This generates steady income and enduring connections.

However, if you are falling short of this benchmark it is a sign that your customers are not fully seeing the value of your product.

So your SaaS Customer Success team needs to address the concerns proactively, consistently demonstrate the benefits your software offers to their company.

And finally they need to make sure your clients are getting the most out of your solution.

Real World Example for SaaS Marketing Benchmarks

HubSpot is an excellent real-world example which effectively applied SaaS Marketing Benchmarks.

It is a prominent B2B SaaS company that specializes in Inbound Marketing, sales and customer service software.

As part of its data-driven strategy, HubSpot used SaaS marketing benchmarks to measure growth and optimize its marketing strategy. 

It also maintains its competitiveness in the crowded CRM and marketing automation market and shares valuable insights with its customer base.

How HubSpot used SaaS Marketing benchmarks?

1.Customer Acquisition and Retention

HubSpot closely monitors the benchmarks related to Customer Acquisition Costs(CAC) and Customer Lifetime Value(CLTV). This gives a healthy Return On Investment (ROI) for their marketing and sales efforts.

They modified their ads to maintain low CAC while raising CLV by benchmarking against the industry norms. This resulted in long-term growth.

2.Content Marketing Benchmarks

One of the first companies to use content marketing is HubSpot. It utilizes SaaS Marketing Benchmarks like average blog visits, growth in organic traffic, average blog views and content-driven lead conversion rates.

HubSpot improved their approach by comparing these numbers with industry standards. Thus they successfully attract and retain corporate clients.

3.Sales Cycle and Conversion Rates

HubSpot emphasized on conversion metrics like Marketing Qualified Leads (MQL) to Sales Qualified Leads (SQL) conversion rates.

The company compared their performance against industry averages. Thus they optimized their marketing funnel to shorten the sales cycle and improved the flow of qualified leads to their sales team. This increases more conversions in the end.

4.Reports on Public Benchmarks

HubSpot not only used benchmarks internally. It also created valuable benchmark reports for their customers and prospects. This highlights their data-driven strategy for SaaS growth.

These reports helped HubSpot to build trust. The company was positioned as a thought leader in B2B SaaS Marketing. Thus they attracted a larger customer base.

Take Away

HubSpot was able to increase its revenue steadily by using these SaaS Marketing Benchmarks. It also maintained efficient customer acquisition strategies.

Today HubSpot is a leader in B2B SaaS. It is renowned for its successful inbound marketing strategy and innovative marketing approach.

This benchmark-driven approach helped the company to refine their strategy, predict the future performance and stay ahead of the competition.

Conclusion

In conclusion, the SaaS Marketing Benchmarks are like a compass for you. It gives you a clear direction and lets you know where you are and assists you in setting your course ahead.

You can confidently implement your marketing strategies and avoid pitfalls that undermine your efforts by being aware of these SaaS Marketing Benchmarks. You can adjust your campaigns based on what data tells you.

In the end, benchmarks are not just figures. It serves as a compass point that converts uncertainty into opportunity. This leads your SaaS business towards long-term success.

Founder of 7 Eagles, Growth Marketer & SEO Expert

Ashkar Gomez is the Founder of 7 Eagles (a Growth Marketing & SEO Company). Ashkar started his career as a Sales Rep in 2013 and later shifted his career to SEO in 2014. He is one of the leading SEO experts in the industry with 8+ years of experience. He has worked on 200+ projects across 20+ industries in the United States, Canada, the United Kingdom, UAE, Australia, South Africa, and India. Besides SEO and Digital Marketing, he is passionate about Data Analytics, Personal Financial Planning, and Content Writing.
Discover How 7 Eagles Help Your Business

Founder of 7Eagles, Growth Marketer & SEO Expert

Ashkar Gomez is the Founder of 7 Eagles (a Growth Marketing & SEO Company). Ashkar started his career as a Sales Rep in 2013 and later shifted his career to SEO in 2014. He is one of the leading SEO experts in the industry with 8+ years of experience. He has worked on 200+ projects across 20+ industries in the United States, Canada, the United Kingdom, UAE, Australia, South Africa, and India. Besides SEO and Digital Marketing, he is passionate about Data Analytics, Personal Financial Planning, and Content Writing.
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